What r444 a records, and why
Registration at r444 a asks for four things: your full name as printed on your ID, a mobile number you actually answer, your date of birth, and the district you live in. That is the base of your player profile.
Beside it sits a technical trail. We log the phone or browser you sign in from, your IP address, and the moment each session opens and closes. The purpose is narrow: spotting a stolen password or a duplicate account before either one costs a player money.
Your date of birth is checked at sign-up because the site is 18+ only. If the date you typed and the date on the ID you send later disagree, the account pauses until the verification team works out which one is correct.
KYC: the papers behind a first withdrawal
You can play, and even win, without sending a single document. The first withdrawal is where proof of identity becomes necessary. r444 a accepts three papers: National ID card (NID), passport, or driving licence.
Upload a flat, well-lit photo in the app, or hand it to live chat. Review normally finishes in 2 hours. The scan is filed against your profile and checked against the name on the account, so a nickname or a shortened surname is the usual reason a file comes back rejected.
Money records from bKash, Nagad and bank transfers
Deposits begin at ৳300 and withdrawals at ৳700. For every transfer we keep the amount, the wallet or bank reference number, the sending number and the timestamp. Deposits usually land in about 2 minutes and withdrawals in about 5, and the entry stays in your history either way.
What we never hold is your wallet PIN or your one-time code. r444 a staff do not ask for them in chat, and no bonus or verification step needs them. If a message claims otherwise, it did not come from us.
Cookies, device signals and session logs
One cookie keeps you signed in while you move between slots and the live tables. A second remembers your language and your UTC+06 time zone, so a bonus timer counts down in Dhaka time rather than somewhere else. Clearing cookies in your browser simply signs you out of r444 a on that device.
Crash reports from the Android app (version 3.9.2, 41 MB, built for Android 6.0 or newer) carry the handset model and the app build. They do not carry your wallet balance or your transaction references.
Who inside and outside r444 a can see it
Player data is not sold, and it is not passed to advertisers. It moves only where a job actually requires it.
Wallet and bank partners
bKash, Nagad, Rocket, Upay and your bank see a transfer between your wallet and the merchant account. They do not see your bets, your wins, or which game you opened last night.
Verification staff and game studios
An identity partner reviews your NID or passport scan. Evolution, PG Soft, Pragmatic Play, Ezugi and Red Tiger receive round data, meaning bet size and outcome, stripped of your name and number.
Fraud checks and the law
A written request from a lawful authority is answered, and so is a chargeback query from a wallet. In both cases the smallest set of records that answers the question is the set we release.
How long a record stays on file
No single clock covers everything. Financial entries follow record-keeping rules, game history follows your account, and a chat transcript follows the case it belongs to. The table below shows where each record sits and which route removes it.
| Record | Stored in | Who can open it | Removal route |
|---|---|---|---|
| Name, mobile number, birth date | r444 a account database | Support and verification teams | Account closure request |
| NID or passport scan | Separate verification vault | Verification team only | Deleted once the holding period ends |
| bKash, Nagad, Upay and bank transfers | Payments ledger | Payments team and auditors | Cannot be removed before the record-keeping period closes |
| Bets, rounds and game history | Your own game history | You, inside the account | Cleared together with the profile |
| Live chat transcripts | Support system | The agents on your case | Removed on request after the case closes |
Your controls: copies, corrections and closure
Ask live chat for a copy of what r444 a holds about you and it is assembled during the same conversation. A correction to your name or address needs the matching ID sent with the request, otherwise the team cannot tell a typing mistake from a change of account owner.
Closing your account stops bonus messages and marketing SMS. Ledger entries tied to money movement stay until the record-keeping period ends, and that is a legal duty rather than a switch you can flip. Game history leaves with the profile.
Shared phones, saved passwords and one-time codes
Plenty of players in Dhaka, Chattogram and Sylhet share one handset with family. If that is your setup, log out instead of closing the tab, refuse the browser's offer to save the password, and keep the app signed out when the phone leaves the house. A code that arrives by SMS belongs to whoever is holding the handset, so do not read it aloud, even to someone who says they are from r444 a support.
Age checks and under-18 accounts
r444 a is built for adults. A check that shows an account holder is under 18 has consequences: the account closes, the balance freezes while the source of the deposits is reviewed, and money returns through the wallet it arrived from where the terms allow. Bets already placed on that account are void.
Short answers on data, KYC and payouts
Do I need to send my NID to open an account?
Can I delete my account and everything inside it?
Who can read my live chat messages?
Does the app track where I am?
Is my data safe on public wifi?
Reaching the team about your data
Every privacy request runs through 24/7 live chat, or through the help centre page if you would rather read first and ask second. Say plainly what you want: a copy, a correction, a closure. The agent opens a case and keeps you in the same thread until it closes.
If a request is refused, the reply explains which rule applies, usually a record-keeping duty tied to payments. You can ask for that answer in writing and it will be added to the case file.